Showing posts with label Officespeak. Show all posts
Showing posts with label Officespeak. Show all posts

Thursday, April 17, 2014

5 Words I Can't Stand

Some words I love, others I despise.  The words I despise I don't use, but they still fill me with trembling hatred when I encounter them in books, online, and everyday speech.  Expounding on them here seems a good step towards clarifying their inadequacies for my own benefit, or perhaps even finding others who hate them as much as I do.

Note: Since I've already beaten to death my hatred of the words utilize and buddy (not to mention my annoyance with unnecessary quotation marks, which have an entire blog devoted to their misuse), I've left them off the list.


#1. Various

People overuse this word to expand on a list or topic in a way I find frustratingly vague.  What do you mean your work has been published in "various magazines"?  How can I imagine the "various artists" in your exhibit?  If the item you're expanding on is that important, I recommend using examples, or trying a more specific adjective:
X  The banquet will feature coffee, tea, and various hors d'oeuvres.
O  The banquet will feature coffee, tea, chicken fingers, cut-up pieces of fruit, and a large platter of cheese and crackers.
O The banquet will feature coffee, tea, and lots of hors d'oeuvres.

#2. Disseminate

The second of two Officespeak words to make the list, disseminate shares a root word with semen, thus making it a strange term to use in the workplace.  It means simply to pass on, to spread widely, or to let people know, but expresses the sentiment in a fashion both pretentious and inadvertently evocative of ejaculation.


#3. Earbud

Granted, this is a useful (and accurate) way to distinguish earphones worn over the head from ones worn inside the ear, though I never liked this word and avoid it as much as I avoid wearing earbuds themselves.


#4. Chapbook

Used almost exclusively in the literary world, this word has its origins in early publishing practices.  Now, however, people use it to refer to short collections of poetry not quite long enough to call an actual book, but long enough to warrant a binding and title.  I find the word derogatory, as if such collections were inherently unworthy of the term book.  It also reminds me of elementary school-era transitions from picture books to chapter books (many of which still had pictures).  We stopped using the term chapter books once we'd phased picture books out of our reading lists, and who now would refer to Lolita as a chapter book?


#5. Apparatus

A meaningless word, common in dense theoretical texts and self-aggrandizing works, its technical definition is
n. 1. a combination of instruments or materials having a particular function.
but I more commonly hear it used as a way of overcomplicating a machine, structure, or invention.  Some writers even use it for governments or organizations (e.g. the state apparatus) in a way that doesn't seem entirely appropriate. 

But more importantly, apparatus is a word that fails to create a clear image in the reader's mind and transforms the sentence around it into mere jargon.  Try to picture an apparatus: you can't do it!  (The closest I can come is an assembly or pipes within a wall, an image I know to be inaccurate but instinctively think of anyway.)  When language fails to convey a specific meaning, that language isn't doing its job, and when such obfuscation becomes commonplace, we accept it as part of the status quo and submit to its vagueness.  That's the danger in such language, and one we must avoid at all costs.



Wednesday, March 13, 2013

Officespeak Dissected: On Use vs. Utilize

In his groundbreaking work, Talk Around the Watercooler: The Syntax of Officespeak (2003), Chicago linguist Bertrand Hillworth describes the twelve syntactical and dialectical patterns that differentiate Officespeak from regular English. In chapter seven (“Throwing Out the Phrasal Verbs”) Hillworth documents the tendency among Officespeakers to choose longer, more complex Latinate verbs where casual English speakers would use shorter, Anglo-Saxon ones:

Officespeak Casual English
purchase buy
initiate start
identify find
disseminate let (someone) know
utilize use

Hillworth, however, understates both the overwhelming predominance of the utilize substitution in Officespeak and the discord between utilize and the more casual use. Consider the dictionary definition of the former:
utilize vt [F utiliser, fr. Utile] (1807): to make use of : turn to practical use or account 
A synonym study of use reveals that
UTILIZE may suggest the discovery of a new, profitable, or practical use for something 
These definitions imply that utilize, in the strictest sense, means to use something that is otherwise not being used, or to use something for a purpose other than its intended one. Thus, one can say:
Having accidentally brought the backpack full of office supplies on the camping trip, I utilized a letter opener to clean and gut the salmon.
I utilized my brother’s toothbrush to clean the inside of my hubcaps.
In the Macgyver pilot, the title character utilizes chocolate bars to plug a leak in the reactor. 
Consider situations where use would be more appropriate for these same items:
Rather than risk a papercut, I used a letter opener to open the morning mail.
I always use the same toothbrush for longer than I should.
Don’t eat the chocolate! Let’s use it for smores instead. 
However, as Farnsworth (2005) and Creyton (2008) document, Officespeakers are more likely to use utilize as a synonym for use in their everyday work speech:
Our organization can utilize the technology grant to purchase new computers.
You can utilize either the main entrance or the side door in the morning.
I suggest utilizing your time productively. 
In each example, (all taken from Creyton), the speaker uses utilize as a synonym for use while ignoring utilize’s definition of using something for a purpose other than its intended one. So widespread is utilize’s appearance in American offices that the literal definition has become all but lost, with the majority of Officespeakers expressing disbelief when confronted with the difference.

Creyton offers further proof of utilize’s ubiquity in the administrative world by noting that utilize is the most common dialectical trait for casual English speakers to copy when attempting conversation with Officespeakers. Simply put, if a non-Officespeaker meets an Officespeaker, he’s more likely to slip a stray utilize into his speech than to pick up on any other aspect of the dialect.

Why is utilize so common? Linguists differ widely on this question, but Farnsworth’s theory holds that because utilize is such an easily copied way of giving a matter the illusion of importance, those who aspire to pomposity in their professional lives subconsciously emulate it as a way of sounding more important, though they’ve not yet mastered the other Latinate verbs on Hillworth’s list or learned to alter their verbs into nouns (i.e. say be a recipient instead of the simpler receive). Thus, an overuse of utilize implies that not only does the speaker harbor dreams of advancement, he or she may be an apprentice Officespeaker not yet comfortable with the dialect.

The Economist recently gave a nod to my coining of the term Officespeak in an article on reflexive pronouns. Click here for the full article.

Sunday, April 8, 2012

Officespeak Dissected: On the Overuse of Myself

From the Journal of Contemporary Linguistic Study, Volume 21, Issue 2:


Because Officespeak as a dialect spoken by middle- and lower-level administrative workers and bearing its own unique vocabulary, idioms, and grammatical structure has only recently come under the close scrutiny of linguists, many of its idiosyncratic uses (or usages, as Officespeakers would say) have not yet been isolated for further study. This journal proposes to chronicle some of the emerging distinctions drawn between Officespeak and our own variety of Common English.

One of Officespeak’s most widespread traits is its use of the reflexive pronoun myself to increase the formality of a sentence. Consider the following Officespeak sentences alongside their common English equivalents:

Example #1:
Mr. Graham and myself are expecting you in the meeting room by 3:30. (Officespeak)
Mr. Graham and I are expecting you in the meeting room by 3:30. (Common)

Example #2:

He gave copies of the guest list to Donald and myself to proofread. (Officespeak)
He gave copies of the guest list to Donald and me to proofread. (Common)

Example #3:
Return this letter, signed and dated, directly to myself. (Officespeak)
Return this letter, signed and dated, directly to me. (Common)

Linguists theorize that Officespeak’s use of myself in place of I or me deviated from Standard English in one of two ways:


Theory 1: Base Uncertainty: As in the first two sentences, Officespeak’s myself often appears when the speaker is referring to both himself and another person. The speaker may have been unsure whether to use I (a subject pronoun) or me (an object pronoun) and thus risk appearing unprofessional by making the mistake. Myself, however, shrouds the sentence in a more formal tone whose grammatical structure is more difficult to decipher (one of the dialect’s main purposes), ensuring that the mistake will not be noticed. Over time, use of myself grew to include sentences in which the speaker refers only to one person, as in Example #3. (For a more thorough discussion of this transition, see Hartwick pp 17-293.)



Theory 2: The Fear of Unprofessionalism: In common English, small children are often criticized by teachers and pedantic parents for making the following error:

X Josh and me got really wet!
O Josh and I got really wet!

The top sentence is wrong because the italicized portion is a subject, not an object. However, using Josh and me is correct when it serves as the sentence’s object:

O Ryan splashed Josh and me with water!

If this is still confusing, try reading the sentences without Josh around to muck them up:

O I got really wet!
O Ryan splashed me with water!

However, through overcorrection, many children learn to shun using Josh and me in both cases, thus transposing the taboo onto both subject (correctly) and object (incorrectly). When attempting to form a sentence that would accurately use Josh and me (see Example sentence #2), the Officespeaker substitutes myself, fearing that any use of Josh and me would be viewed as improper.  Kincaid M. Fowler, the theory’s leading proponent, reasons that Officespeakers attempted to escape their childhood humiliations instead of correcting them, and widespread Officespeak use of myself then grew to include subjects (as in Example #1) and objects without a second noun (Example #3).

Altered use of other reflexive pronouns (yourself, themselves, etc.) has not yet been adequately documented among Officespeakers, though the linguistic community is currently awaiting a promising study of the speech patterns of manufacturing accountants in the 128 corridor of northeastern Massachusetts.